Note:
When receiving and signing for the cargo, you must inspect the cargo carefully to make sure whether it is perfect or not; you should send letter for us instead of signing for if it has any breakage; we will help you to process! But if after receiving and signing for said again the product has any question, we are generally irresponsible!

Shipping Methods
As for the shipping methods, we usually ship your order by USPS if you are the customers from United States or by EMS if from United Kingdom and other areas. For large order, please contact us directly at hothotshoes@gmail.com to inquiry the way of shipment.

Total Delivery Time
Processing Time
= From the time we received your order to the time we start to package your order. Five working days (except two weekend holidays) to get your order looked at, your payment confirmed, to make sure the shipping address is correct and to collect the items you purchased.
Packaging Time
= Your order will be sent to the shipping company on the day of packing or no later than the next day.
Shipping Time
= The time it takes for the shipping company to drive or fly your package to you.
EMS: 5 to 7 shipping days.
USPS: 2 to 6 shipping days.

Tracking Methods
After your order is dispatched, we will offer you EMS or DHL tracking no. & website
There are two methods to get above information from us,
1. Visit our website and re-login to check the update status.
2. Check your e-mail, for we will send update status to your e-mail address.
Note: (If you can’t check it immediately with the tracking no. , please wait with patience. Some time is required by Express Company do uploading).

Unsuccessful or Wrong Delivery
For those customers who do not receive your parcel within the above total delivery time, please check with the local post office directly with your ID card or other valid certificate and the order information copy that you can print out when login to your registered account on our website. The Postal service contact information are provided below for your reference.

USPS Customer Service Contact Info
Automated telephone response information is available 24hrs a day / 7days a week by calling 1-800-222-1811 to check the delivery status of a Domestic or International item.
Live Person Hours of Operation
7:30 a.m. to 10:30 p.m. Eastern Time (6:30 a.m. to 9:30 p.m. CST) Monday through Friday
9:00 a.m. to 8:00 p.m. Eastern Time (8:00 a.m. to 7:00 p.m. CST) Saturdays, Sundays and Holidays

UK Post Office Contact Info
For general enquiries, contact us on 08457 22 33 44*.
Opening hours:
8.15am - 6.00pm Monday to Friday
8.30am - 7.00pm Saturday
If you have Minicom, our contact number is 44 01865 60 0026.
A Welsh speaking service is available on 44 208 133 5739.

Enquiry for shipping by e-mail
Please name your title with your "Order No." so as we can give you a quick response, many thanks.